Description

Microsoft Dynamics 365 Intelligent Order Management is a cloud-based solution designed to help businesses intelligently manage the order lifecycle—from intake to fulfillment—across multiple channels, systems, and delivery partners.

Product Overview:

Dynamics 365 Intelligent Order Management (IOM) enables businesses to:

• Automate and optimize order processing using AI and rules-based fulfillment.
• Orchestrate orders from multiple sales channels (e.g., e-commerce, retail, call center, ERP).
• Gain real-time visibility into inventory and order status.
• Adapt quickly to changes in demand, supply, and logistics with low-code/no-code tools.

Key Features:

1. Order Orchestration Engine

• Automate complex order fulfillment workflows.
• Configure rules to split, route, and prioritize orders based on availability, cost, and delivery time.
• Supports pre-built connectors with ERP, WMS, CRM, and logistics systems.

2. Multi-Channel Order Management

• Centralized management for all order sources—online, offline, B2B, and D2C.
• Consolidate data from multiple systems into a single view of orders.

3. Real-Time Inventory Visibility

• See stock levels across all locations—warehouses, stores, third-party providers.
• Helps avoid overselling and improves promise accuracy.

4. AI-Driven Insights

• Use machine learning to forecast demand and optimize fulfillment.
• Identify bottlenecks and areas to reduce delivery time and cost.

5. Fulfillment Optimization

• Dynamically select the best fulfillment location.
• Automate decisions like split shipments, backordering, or alternative sourcing.

6. Low-Code Customization

• Build and modify workflows without writing code using Microsoft Power Platform.
• Integrate with partners and systems using APIs and pre-built connectors.

7. Scalability and Global Reach

• Cloud-native and scalable to global operations.
• Complies with international logistics and tax rules.

Business Benefits:

• Improve customer satisfaction with faster, more accurate order fulfillment.
• Reduce manual errors and operational costs.
• Increase agility by quickly responding to supply chain disruptions.
• Enable omni-channel strategies with a unified back-end process.

Integrations:

Works seamlessly with:

• Microsoft Dynamics 365 Finance and Supply Chain Management
• Shopify, BigCommerce, Magento
• FedEx, UPS, DHL
• ERP/WMS systems (SAP, Oracle, etc.)
• Power BI and Power Automate for reporting and automation