Description

Microsoft Dynamics 365 Field Service – Resource Scheduling Optimization (RSO) is an intelligent add-on solution designed to automate and enhance the scheduling and dispatching of field service resources. It leverages artificial intelligence and optimization algorithms to ensure that the right technician is assigned to the right job at the right time — maximizing efficiency, reducing travel time, and improving customer satisfaction.

Key Features:

• Automated Scheduling: Automatically assigns work orders to the most appropriate resources based on skills, location, availability, and priority.
• Optimization Algorithms: Uses powerful AI-driven algorithms to minimize travel time, maximize technician utilization, and meet service-level agreements (SLAs).
• Batch and Real-Time Optimization: Supports both scheduled (batch) optimization runs and on-demand (real-time) optimization based on new or changed work orders.
• Flexible Configuration: Customize optimization goals and constraints to align with business priorities, such as minimizing costs, balancing workloads, or reducing environmental impact.
• Integration with Field Service: Seamlessly integrates with Dynamics 365 Field Service, Resource Scheduling, and Dispatch tools for a unified experience.
• Geospatial Intelligence: Utilizes mapping and routing data to find the most efficient travel paths and schedule routes accordingly.
• Time-Slot Booking: Supports intelligent time-slot booking for customer self-scheduling portals, based on real-time availability and optimized resource matching.

Benefits:

• Improve first-time fix rates by assigning the most qualified technician.
• Reduce fuel and travel costs through route optimization.
• Increase the productivity and efficiency of field teams.
• Meet customer expectations with accurate appointment times.
• Enhance dispatcher productivity by automating complex scheduling tasks.