Description

The Dynamics 365 Customer Service Intelligent Voicebot Minutes Add-on enables organizations to extend the capabilities of their Dynamics 365 Customer Service solution by purchasing additional usage minutes specifically for the Intelligent Voicebot feature. This voicebot uses Microsoft’s AI-powered conversational intelligence to interact with customers over voice channels, handling inquiries, routing calls, and automating routine interactions.

Key Features:

• Additional Voice Minutes:
  This add-on provides a set number of extra voice minutes for use by the AI-powered voicebot within the Dynamics 365 Customer Service platform.
• AI-Powered Conversations:
  Enables seamless customer interactions via natural language understanding, allowing the bot to interpret and respond intelligently to voice queries.
• Automation & Efficiency:
  Automates repetitive customer service tasks such as order status checks, appointment scheduling, and FAQs through voice interaction.
• Scalable Customer Support:
  Handles large volumes of customer calls without needing proportional increases in human agent staffing.
• Integration Ready:
  Works directly with Dynamics 365 Omnichannel for Customer Service, ensuring smooth integration with your existing support workflows.
• Real-Time Routing:
  Escalates to human agents intelligently when required, with full context transfer of the voice interaction.

Use Case:

Ideal for businesses using Dynamics 365 Customer Service that require more voice interaction minutes than the base entitlement, especially during high-demand periods or for enterprises scaling their customer service operations with automation.